Privacy Policy

Robotronik (also referred to as ‘we’, ‘us’, or ‘our’ in this Statement) is a trading name of ROBOTRONIK ENTERPRISE. Protecting the security and privacy of your personal data is important to us. On this website, the data controller is collecting and stores personal data. This privacy policy explains how we use any personal information we collect about you when you use this website.

 

What information do we collect about you?

 

We collect information about you when you register with us or place an order for products or services. If you choose not to give us your personal information we may not be able to complete your registration or provide you with the products or services you would like.  If you voluntarily complete customer surveys, provide feedback or participate in competitions run by companies in the website we may also collect information about you. We also collect website usage information using cookies (see the section below on Cookies).

If you are not comfortable with the use of your personal information as set out in this privacy policy, we request that you do not use the website.

 

How will we use the information about you?

 

We collect information about you to process your order and manage your account. If you allow us and other group companies, we will also contact you about special offers, events, and other products and services we think may be of interest to you.

We use your information collected from the website to personalize your repeat visits to our websites using cookies (see the section below on Cookies). Each time you use the site we’ll also collect information including domain name/IP address, referring URL, browser, and platform, time of visit, pages visited and any searches performed – this information may be used to help us improve the performance of our website and for assessing the suitability of or requirements for certain services.

We may monitor and record telephone conversations with you and use them for staff training, quality, and security purposes.

 

Will we pass your information on to anyone else?

 

We may share your information with the following:

• credit reference agencies and other similar companies, in order to carry out credit reference searches, for fraud prevention, and to pursue debtors, and we may also obtain information about you from such companies for these purposes;
• any companies or people that we might in the future sell our business or part of our business to.

If you allow us to, we will not share your information with any third parties outside our website for their marketing purposes.

 

Cookies

 

Cookies are tiny text files stored on your computer or other mobile or handheld device (such as smart ‘phones or ‘tablets’) when you visit certain web pages. Cookies are essential to the effective operation of our website and to enable you to shop with us online.  Cookies are also used to tailor the products and services offered and advertised to our customers, both on this website and elsewhere. The information collected by cookies themselves cannot be used to identify you personally, except in limited circumstances if it is combined with other information as described below in relation to performance cookies.

Cookies do lots of different things, like letting you navigate between pages effectively, storing your preferences, and generally improving your experience of a website. If our website did not use cookies, you would appear to be a new visitor every time you moved to a different webpage; for example, after entering your login details and moving to another page the website wouldn’t recognize you and would ask you to log in again.

Some other examples of what cookies can do include:

1. saving the contents of your shopping basket as you proceed through the checkout process;

2. remembering your account login details so you can see information relating to your orders and manage your account;

3. recording the areas of our website that you have visited and for how long, as well as which products you viewed and purchased. We use this information to help us improve our website so that it is easy to use and so we can improve the services we provide to our customers. It also helps us to recommend relevant products and offers on our website.

Cookies are 100% safe. Cookies do not harm your computer, they do not contain any information that itself could be used by others to identify you personally (although the information may be combined with other information to identify you in limited circumstances as described below in respect of performance cookies) and they do not contain any confidential information, such as your email address or payment details.

At this website the cookies we use fall into three different types:

1. Strictly necessary cookies - Some cookies are strictly necessary to allow you to move about the website easily or to provide you with certain features you have requested, such as remembering your basket contents and identifying you as being logged onto the site.

2. Performance Cookies - these collect information about how you use our website e.g. which pages you visit and if you experience any errors. These cookies do not collect information that itself identifies a visitor, although they may collect the IP address of the device used to access the site and some of the information collected may be used in conjunction with other data you have provided on registration if it appears you may have had problems with the site or order.  All information collected is used to help us understand how our visitors use our website, what interests our users, and to measure how effective our pages are so that we can improve how we present our content to you. These cookies help to improve the performance of the website, providing a better experience for you.

3. Functionality Cookies - These cookies are used to remember settings about choices you have made on the website such as the language preference you have chosen for the site and your marketing preferences and allow us to provide services you have asked to use and to improve your visit.

Some of the cookies used on our website are set by third-party organizations that we use for different services. For example, we use external analytics services by specialist suppliers and these suppliers may set cookies on our behalf in order to report back to us. We may also sometimes embed video or other content from websites such as YouTube and these sites may set their own cookies.   

We use cookies to make our website easier to use and so that we can provide the best possible service. Cookies are an essential part of how our website works, and to ensure it works properly for you, we recommend that they are enabled. If you disable cookies, some parts of the website will not work. However, if you would like to disable or block cookies from this website you can do so via your browser settings.

 

Other websites

 

Our website may contain links to other websites. This privacy policy only applies to this website so when you link to other websites you should check the privacy policy on those sites.