Delivery Information
Submit an order before the cut-off time to shorten your delivery time
When selecting the delivery method, orders of in-stock items will be shipped out either the same day or the next business day depending on the cut-off time based on the courier company pickup time. Items being transferred from other warehouses may require additional time for delivery.
- Same-day dispatch cut-off time suggestion:12pm
- In-stock items ordered before this time will ship out the same day the order is placed.
- Orders received on Saturday or Sunday will be shipped the next business day.
Backorders
Items on backorder will be despatched when they arrive back in stock. If you place an order that has one or more items on backorder you can choose whether to have all items despatched together or to receive the items currently in stock as soon as possible.
Options for backorders
- Backorder allowed
We'll despatch in-stock items immediately and place any out-of-stock items on backorder. Items on backorder will be despatched as they become available. Therefore, your order may arrive in single or multiple deliveries. - Deliver order complete
If any items in your order are out of stock, we can hold your entire order until all items become available. Your order will then arrive in one delivery.
Placing Orders
Q: What is a product lead time?
A: When high demand for a product results in it being out of stock, we will provide an estimate of how long it will be before we expect additional inventory from the manufacturer to be available for delivery to customers.
Q: What does it mean when a part is on backorder?
A: Occasionally, demand for certain electronic parts is so great that industry-wide shortages emerge and we are temporarily unable to keep them in inventory. In that situation, we will advise you of expected waiting time for delivery and offer substitute or similar items as an alternative.
Q: How do I apply a voucher code to my order?
A: You can enter a voucher code on the shopping basket page. When you have entered a valid voucher code, press the “Apply” button and the shopping basket total should display the updated discounted total.
Q: What are order notes?
A: Order notes let you attach information to your order for use by you and your company. They will appear on all correspondence regarding your order. As you checkout, the order information page has a field named "Order Notes", enter your notes into this field to take advantage of this feature.
Q: How do I receive a special quote for a large order?
A: See the Quotes section for more information / Contact us.
Q: Can I add notes to items in my shopping basket?
A: Yes. In the shopping basket, use the Line Notes field to enter information to help you or your staff. Line notes will appear on all the order packing slips. Keep in mind that line notes are only for use by you and your company internally.